Welcome to Dear Francine, and thank you for choosing our Lip Lightening Kit. We are committed to providing high-quality products made with care, and we encourage all customers to review our product details, ingredients, and instructions prior to purchase. Please note that all sales are final; once an order is placed, it cannot be canceled, modified, refunded, or returned due to the hygienic nature of our products and the individual variations in user experience. Dear Francine is not responsible for personal sensitivities or results, and we recommend performing a patch test before full use. While refunds are not offered under any circumstance, if an order arrives damaged or incorrect, customers must contact us within 48 hours of delivery with clear photos so we can assist with a replacement when appropriate. By completing your purchase, you acknowledge and agree to these terms.